Responsible Gambling

Effective date: 26 October 2026

At Wild Card City, we are committed to promoting responsible gambling and to supporting our customers in making informed choices. Gambling should always be treated as a form of entertainment, not as a way to make money or solve financial problems. If gambling stops being fun, or if it starts affecting your wellbeing, relationships, work, or finances, it may be time to take a break and seek support.

Our commitment

We are committed to providing a safe gambling environment for all customers in Australia. We take responsible gambling seriously and aim to help players stay in control of their play. We encourage customers to set personal limits, monitor their gambling behaviour, and use support tools whenever needed.

We also support self-exclusion, account limitations, cooling-off periods, and other measures that can help reduce harm. If you are concerned about your gambling, we strongly encourage you to take action early.

Gambling should be fun, not a problem

Gambling can become harmful when it begins to feel stressful, compulsive, or difficult to stop. Warning signs may include:

• spending more time or money gambling than you intended
• chasing losses
• gambling with money needed for bills, food, rent, or other essentials
• feeling anxious, guilty, ashamed, or depressed about gambling
• hiding your gambling from family or friends
• borrowing money, selling belongings, or using credit to gamble
• neglecting work, study, family, or social responsibilities
• trying to stop but not being able to

If any of these sound familiar, it may be time to pause and seek help.

How to gamble responsibly

We recommend the following responsible gambling practices:

• Only gamble with money you can afford to lose.
• Set a strict budget before you start.
• Set time limits and take regular breaks.
• Do not gamble when you are upset, stressed, tired, or under the influence of alcohol or drugs.
• Do not chase losses.
• Keep gambling separate from money for daily living expenses.
• Avoid gambling as a way to cope with boredom, stress, or emotional problems.
• Track your spending and review your activity regularly.
• Take a break if gambling starts to feel like pressure rather than entertainment.

Tools to help you stay in control

If you think you may benefit from extra control, consider using one or more of the following tools:

• Deposit limits: set a maximum amount you can deposit over a chosen period.
• Loss limits: restrict the amount you can lose within a set timeframe.
• Wager limits: cap the amount you can stake.
• Session limits: control how long you can play in one session.
• Time reminders: receive reminders about how long you have been playing.
• Cooling-off period: take a short break from gambling activity.
• Self-exclusion: block access to your account for a longer period if you need a stronger step.

If you would like help using any of these tools, please contact our support team through the account help section of the website.

Self-exclusion

If you feel that gambling is becoming harmful, self-exclusion may be the right choice. Self-exclusion is a formal step that restricts access to gambling services for a selected period. During self-exclusion, you should not be able to access your account for gambling purposes.

If you need national self-exclusion support in Australia, the official service is BetStop, the National Self-Exclusion Register. You can contact BetStop at 1800 238 786. The call centre is open 9 am to 9 pm (AEST/AEDT), Monday to Friday, except national public holidays. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service and call 1300 555 727 or access BetStop via the relay service. If you need help in another language, you can use the Translating and Interpreting Service on 131 450. ([betstop.gov.au](https://www.betstop.gov.au/contact/?utm_source=openai))

Where to get help in Australia

If you are worried about your gambling, or if someone close to you is affected, free and confidential help is available in Australia. You can contact the National Gambling Helpline on 1800 858 858. This service is available 24 hours a day, 7 days a week, and support is free and confidential. Gambling Help Online also offers free online chat and email counselling across Australia. ([gamblinghelponline.org.au](https://www.gamblinghelponline.org.au/support-yourself-or-others/taking-action/telephone-support?utm_source=openai))

Additional support options in Australia include:

• Lifeline: 13 11 14
• Lifeline SMS: 0477 131 114
• National Relay Service: 1300 555 727
• Translating and Interpreting Service: 131 450

These services can help if you are experiencing distress, need someone to talk to, or want support for reducing gambling harm. ([betstop.gov.au](https://www.betstop.gov.au/support-tools/?utm_source=openai))

Support for family and friends

Gambling harm can affect partners, parents, children, friends, and colleagues, not only the person gambling. If someone you care about may have a gambling problem, encourage them to seek support early and try to speak calmly and without blame.

Helpful steps for family and friends include:

• talking openly and respectfully about your concerns
• encouraging the person to contact the National Gambling Helpline
• avoiding lending money to cover gambling losses
• setting healthy boundaries
• seeking your own support if the situation is affecting your wellbeing

Gambling Help Online and the National Gambling Helpline support both gamblers and their family members or friends. ([gamblinghelponline.org.au](https://www.gamblinghelponline.org.au/support-yourself-or-others/taking-action/telephone-support?utm_source=openai))

Protecting minors

Gambling is strictly for adults. We do not permit underage gambling. If you are a parent or guardian, please take steps to keep your devices, passwords, and payment methods secure. We encourage the use of parental controls, device restrictions, and careful supervision to help prevent access by minors.

Managing your money

Good money management is an important part of responsible gambling. Consider the following:

• Use a separate budget for entertainment.
• Do not use borrowed money to gamble.
• Do not gamble with funds needed for rent, food, bills, or family expenses.
• Review your bank statements regularly.
• Set clear financial goals and stick to them.

The Australian Government’s MoneySmart tools can also help you manage your budget and financial wellbeing. ([betstop.gov.au](https://www.betstop.gov.au/support-tools/?utm_source=openai))

Our approach to safer gambling

We may use responsible gambling monitoring and intervention measures to help identify potentially harmful gambling behaviour. Where appropriate, we may contact customers to offer support, suggest safer gambling tools, or encourage a break from gambling activity.

If we believe a customer may be at risk, we may take additional protective action in line with our internal policies and applicable Australian requirements. These measures are designed to support customer wellbeing and harm minimisation.

When to seek immediate help

If gambling is causing you severe stress, panic, thoughts of self-harm, or urgent financial crisis, stop gambling immediately and seek help right away. Contact one of the services below:

• Gambling Helpline: 1800 858 858
• Lifeline: 13 11 14
• Emergency services: 000

If you or someone else is in immediate danger, call emergency services now.

Need help from Wild Card City?

If you want to set limits, take a break, or discuss self-exclusion, please contact our customer support team through your account or the website’s help section. Our team will assist you as quickly as possible.

Remember: gambling should always remain a form of entertainment. If it stops being enjoyable, please step back and get support.

Important information

This page is intended for customers in Australia and is effective as of 26 October 2026. Support services, contact hours, and responsible gambling resources listed above are based on currently available Australian services and may change over time. If you need the most up-to-date assistance, please contact the relevant service directly.