Privacy Policy

Effective date: 26 October 2026

Last updated: 26 October 2026

This Privacy Policy explains how Wild Card City (“we”, “us”, “our”) collects, uses, stores, discloses, and protects personal information when you use our website, products, services, and customer support channels in Australia. It is written in plain language and is intended to meet the requirements of the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who we are

Wild Card City is an online casino and entertainment service operated for users in Australia. We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent way.

Operator: Wild Card City Pty Ltd

Business address: 200 George Street, Sydney NSW 2000, Australia

Email: privacy@wildcardcity.com

Phone: +61 2 8000 0000

Postal address: Privacy Officer, Wild Card City Pty Ltd, PO Box 1234, Sydney NSW 2001, Australia

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect when you:

• visit or use our website;
• create or manage an account;
• play games or participate in promotions;
• deposit or withdraw funds;
• contact customer support or our privacy team;
• apply for verification, bonuses, or rewards;
• use any mobile, desktop, or browser-based version of our services;
• interact with our marketing communications; or
• otherwise engage with us in connection with our services.

This Privacy Policy does not cover information collected by third parties that are not controlled by us, except where required by law or where we receive such information in connection with our services.

3. What personal information we collect

We may collect the following types of personal information:

• identifying details such as your name, date of birth, and gender;
• contact details such as email address, phone number, and residential address;
• account details such as username, password, account settings, and preferences;
• verification information such as identification documents, proof of address, and source of funds details;
• transaction information such as deposit and withdrawal records, payment method details, and payment history;
• device and technical information such as IP address, browser type, device identifiers, operating system, and log data;
• usage information such as pages visited, game activity, session data, and interaction history;
• communication records such as emails, live chat transcripts, support tickets, call recordings, and complaint details;
• marketing preferences and communication opt-in or opt-out settings;
• location information, including approximate location inferred from IP address;
• responsible gambling information, where relevant, such as self-exclusion requests, deposit limits, or notes relating to player safety;
• information required for fraud prevention, anti-money laundering, age verification, and regulatory compliance; and
• any other information you choose to provide to us.

In some circumstances, we may also collect sensitive information where permitted or required by law, including information relevant to responsible gambling support, identity verification, or where you voluntarily provide it and it is reasonably necessary for our functions or activities.

4. How we collect personal information

We collect personal information directly from you where possible, including when you:

• register an account;
• complete verification checks;
• make deposits or withdrawals;
• contact us by email, phone, live chat, or web forms;
• subscribe to promotions or newsletters;
• take part in surveys, offers, or competitions;
• use our website or app;
• set preferences or limits; or
• submit a complaint or request.

We may also collect personal information from third parties, including:

• identity verification providers;
• payment service providers and financial institutions;
• fraud prevention and risk screening providers;
• regulatory, legal, and law enforcement authorities where lawful;
• marketing and analytics providers;
• affiliates and business partners;
• publicly available sources where permitted by law; and
• other users or referees if they provide your details to us in connection with our services.

5. Why we collect, use, and disclose personal information

We collect, use, and disclose personal information for the following purposes:

• to create and manage your account;
• to verify your identity, age, and eligibility to use our services;
• to process deposits, withdrawals, refunds, chargebacks, and other transactions;
• to provide access to games, promotions, customer support, and account features;
• to communicate with you about your account and our services;
• to send service messages, administrative notices, and changes to terms or policies;
• to conduct fraud detection, fraud prevention, and security monitoring;
• to meet legal, licensing, tax, anti-money laundering, and regulatory obligations;
• to administer responsible gambling tools, including limits, time-outs, and self-exclusion;
• to improve our website, systems, features, customer support, and user experience;
• to analyse usage, performance, and product trends;
• to personalise content and offers where permitted by law and your preferences;
• to conduct marketing, advertising, and promotional activities where lawful;
• to handle complaints, disputes, and investigations;
• to enforce our terms and conditions and protect our rights and interests;
• to defend against legal claims; and
• for any other purpose you consent to or that is otherwise permitted by law.

6. Marketing communications

We may send you marketing communications by email, SMS, push notification, or other electronic means where permitted by law and where you have consented or we are otherwise allowed to do so.

You can opt out of marketing communications at any time by using the unsubscribe function in the message, changing your account preferences, or contacting us using the details above. Even if you opt out of marketing, we may still send you non-marketing messages relating to your account, transactions, security, legal notices, or service updates.

7. Cookies and similar technologies

We use cookies, pixels, tags, SDKs, and similar technologies to operate our website and improve your experience.

These technologies may be used to:

• remember your login details and preferences;
• keep your session active;
• analyse site traffic and usage patterns;
• measure the effectiveness of advertising and promotions;
• detect fraud and improve security; and
• customise content and user experience.

You can usually control cookies through your browser settings. If you disable certain cookies, some features of our website may not work properly.

8. Disclosure of personal information

We may disclose personal information to the following categories of recipients as necessary for the purposes set out in this Privacy Policy:

• our employees, officers, contractors, and professional advisers;
• payment processors, banks, card schemes, and other financial service providers;
• identity verification and age verification providers;
• fraud prevention, risk management, and cybersecurity providers;
• IT hosting, cloud storage, software, support, and analytics providers;
• marketing and advertising partners;
• customer support and communication platform providers;
• legal, accounting, audit, tax, and compliance advisers;
• regulators, licensing bodies, courts, tribunals, dispute resolution bodies, and law enforcement agencies;
• business partners involved in promotions, tournaments, or joint services;
• any entity that acquires or may acquire all or part of our business or assets; and
• other parties where you have authorised us to do so or where disclosure is required or permitted by law.

9. Overseas disclosure

We may disclose personal information to recipients located outside Australia, including for cloud hosting, data storage, customer support, analytics, fraud prevention, and technical maintenance.

Where practicable, the countries to which we are likely to disclose personal information may include:

• the United States;
• New Zealand;
• the United Kingdom;
• Singapore;
• Canada;
• Ireland; and
• other countries where our service providers or group entities operate from time to time.

When we disclose personal information overseas, we take reasonable steps to ensure that recipients handle it in a manner consistent with applicable privacy obligations and that appropriate safeguards are in place.

10. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our safeguards may include:

• encrypted transmission and storage where appropriate;
• access controls and role-based permissions;
• multi-factor authentication for internal systems where available;
• network security tools and monitoring;
• secure data hosting and backup procedures;
• staff confidentiality obligations and privacy training;
• vendor due diligence and contractual safeguards; and
• incident response and breach management procedures.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide services and manage your account;
• meet legal, regulatory, accounting, tax, and record-keeping obligations;
• resolve disputes and enforce agreements;
• prevent fraud and support security investigations; and
• comply with responsible gambling, AML/CTF, and licensing requirements.

When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely destroy it, subject to legal retention requirements.

12. Access to your personal information

You may request access to the personal information we hold about you. To make a request, contact us using the details in this Privacy Policy.

Before providing access, we may need to verify your identity. In some cases, we may refuse access or charge a reasonable fee where permitted by law, for example if access would unreasonably affect the privacy of others or if there is another lawful basis to refuse.

13. Correction of your personal information

If you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request correction. We will take reasonable steps to correct the information if we agree it should be corrected or if we are required to do so by law.

If we refuse your request, we will provide written reasons where required and let you know how you can complain about the decision.

14. Anonymity and pseudonymity

Where lawful and practicable, you may interact with us anonymously or by using a pseudonym. However, because of the nature of our services, we often need to identify you to provide account services, process payments, verify age and identity, detect fraud, and meet legal obligations.

15. Complaints and disputes

If you have a complaint about how we handle your personal information, please contact our Privacy Officer using the details above.

Please include enough information for us to understand and investigate your concern. We will:

• acknowledge your complaint within a reasonable time;
• investigate the matter; and
• respond with our findings and any proposed action within a reasonable period.

If you are not satisfied with our response, you may have rights to raise your concern with the relevant privacy regulator in Australia.

16. Notifiable Data Breaches

We maintain procedures to identify, contain, assess, and respond to suspected data breaches. Where an eligible data breach occurs and notification is required by law, we will take steps to notify affected individuals and the relevant authority as required.

17. Automated decision-making and profiling

We may use automated systems to assist with fraud detection, risk scoring, account monitoring, verification checks, and personalisation. These systems may help us identify unusual behaviour, suspicious activity, or potential compliance issues.

Where automated processing is used in a way that could significantly affect your rights or interests, we will provide additional information as required by law. Human review may be involved in relevant decisions where appropriate.

18. Third-party links and services

Our website may contain features, content, or services provided by third parties. If you interact with those third-party services, their own privacy practices may apply. You should review their terms and privacy settings before providing personal information to them.

19. Children and minors

Our services are not intended for persons under the legal gambling age in their jurisdiction, and in Australia our services are intended only for adults who are legally permitted to use them.

We do not knowingly collect personal information from minors for account registration or gambling-related services. If we become aware that we have collected such information in breach of applicable law, we will take appropriate steps to remove or handle it in accordance with legal requirements.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or services. The updated version will be published on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically so you remain informed about how we handle your personal information.

21. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact:

Privacy Officer
Wild Card City Pty Ltd
200 George Street, Sydney NSW 2000, Australia
Email: privacy@wildcardcity.com
Phone: +61 2 8000 0000
Postal: PO Box 1234, Sydney NSW 2001, Australia

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.